Shipping, Returns & Refunds Policy
Desert Wind Limited, LLC
Effective Date: October 24, 2026
At Desert Wind Limited, each handcrafted piece is carefully prepared and packaged for its journey to your home.
We appreciate your support of independently crafted woodworking and want you to feel confident when making a purchase.
1. Shipping Locations
We currently ship within the contiguous United States.
Shipping to Alaska, Hawaii, U.S. territories, and international destinations is not available at this time.
Local pickup is not currently offered.
2. Shipping Costs
Standard shipping is included in the listed price of every product.
There are no additional standard shipping charges for eligible orders within our shipping area.
Applicable sales taxes, if any, are calculated separately during checkout.
3. Order Processing
All products currently available for purchase are completed, ready-made pieces.
Orders are generally processed and prepared for shipment within 5–10 business days after payment confirmation.
Business days exclude weekends and recognized U.S. federal holidays.
Once your order has shipped, available tracking information will be provided by email.
Shipping transit times depend on the carrier and destination and are separate from our processing timeframe.
If we anticipate a significant delay, we will contact you with updated information and any options required by applicable law.
4. Order Cancellations
Customers may cancel an order within 48 hours of purchase, provided the order has not already shipped.
To request a cancellation, please email desertwindlimited@gmail.com within 48 hours of placing your order. Include your name and order number.
Approved cancellations will receive a full refund to the original payment method.
After the 48-hour cancellation period, all sales are considered final, and cancellations will not ordinarily be accepted.
This policy does not limit cancellation or refund rights provided by applicable law.
5. Returns and Exchanges
All sales are final, subject to the 48-hour cancellation policy and the exceptions outlined below.
We do not accept returns or exchanges for changes of mind, personal preference, or natural wood characteristics that were reasonably disclosed in the product description.
Exceptions may apply when an item:
Arrives damaged
Contains a workmanship or material defect
Is incorrect or materially different from its description
Qualifies for a remedy under applicable law
Please contact us if you believe your order qualifies for an exception.
6. Damaged or Incorrect Orders
We take care when packaging our products, but damage can occasionally occur during transportation.
If your order arrives damaged or incorrect, please contact us at:
We recommend contacting us within 72 hours of delivery, whenever reasonably possible.
Please include:
Your name and order number
A brief description of the issue
Photographs of the damaged or incorrect product
Photographs of the packaging, if available
Please retain the original packaging until the issue has been reviewed, when reasonably possible.
The recommended reporting timeframe helps us investigate shipping claims promptly but does not eliminate rights or remedies available under applicable law.
7. Refunds and Replacements
When an eligible claim is confirmed, Desert Wind Limited will work with the customer to provide an appropriate resolution.
Depending on the circumstances, this may include:
A replacement, if a suitable item is available
A refund
Another mutually agreed resolution consistent with applicable law
Because many of our products are one-of-a-kind, an identical replacement may not be available.
Approved refunds will generally be issued to the original payment method.
The time required for the refund to appear depends on the payment provider and financial institution.
8. Return Shipping
For an approved discretionary return, the customer is responsible for return shipping unless otherwise agreed.
If a return is required because of a confirmed defect, shipping damage, or an incorrect item, Desert Wind Limited will provide an appropriate return arrangement at no additional cost to the customer.
Customers should contact us before returning any merchandise.
9. Natural Wood Characteristics
Wood is a natural material, and no two pieces are exactly alike.
Variations in grain, color, knots, texture, and natural markings contribute to the individual character of each piece.
Minor differences between product photographs and the actual appearance of an item may occur.
Wood may also respond to environmental conditions, including humidity and temperature changes.
Natural characteristics do not automatically indicate a defect. However, this policy does not exclude responsibility for defective workmanship, undisclosed damage, or inaccurate product descriptions.
10. Lost or Delayed Shipments
If your order is significantly delayed, lost, or marked as delivered but cannot be located, please contact us.
We will assist in reviewing the shipment information and working with the carrier to investigate.
If an order is not delivered, we will provide the remedies required by applicable law and the circumstances of the transaction.
11. Contact Us
For questions about shipping, returns, refunds, or an existing order, please contact:
Desert Wind Limited, LLC
Colorado, United States
Email: desertwindlimited@gmail.com
Thank you for choosing Desert Wind Limited. We appreciate the opportunity to share our craftsmanship with you.